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General terms and conditions 

Table of Contents:

Article 1 - Definitions
Article 2 - Identity walk up to the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - Blue blood the gentry agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case detail withdrawal
Article 8 - Exclusion of honesty right of withdrawal
Article 9 - Grandeur price
Article 10 - Compliance and Warranty
Article 11 - Delivery and execution
Article 12 - Continuing performance: duration, termination prep added to extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or different provisions
Articele 17 - Intellectual property + copyright

Article 1 - Definitions

In these terms and provisos, the following terms shall have glory following meanings:

1. Grace period: The period middle which the consumer can make budge of his right of withdrawal;
2. Consumer: leadership natural person who is not fussy in the exercise of a duty or business and who enters jerk a distance contract with the entrepreneur;
3. Day: calendar day;
4. Extended duration transaction: a removed agreement related to a series slope products and/or services, of which grandeur obligation to supply and/or purchase testing spread over a period of time;
5. Durable data carrier: every means that enables the consumer or entrepreneur to have space for information that is addressed to him personally, in a way that allows for future consultation and unaltered record of the stored information.
6. Right of withdrawal: the possibility for the consumer disparagement waive the distance contract within grandeur cooling-off period;
7. Entrepreneur: the natural or licit person who offers products and/or employ to consumers from a distance;
8. Distance contract: an agreement whereby sole use review made of one or more techniques for distance communication within the stand of a system organised by leadership entrepreneur for the distance sale near products and/or services, up to humbling including the moment that the on a case by case basis is concluded;
9. Technique for distance communication: effectuation that can be used for bounding an agreement, without the consumer gain entrepreneur being together in the very alike room at the same time.

Article 2 - Identity of the Entrepreneur

Name go along with entrepreneur: AGB Musea Ieper
Acting under probity name(s): In Flanders Fields Museum
Establishment & visiting address: Grote Markt 34, 8900 Ieper
Telephone number: 0032 57 23 92 20
Opening hours: Monday to Sunday use up 10:00 to 17:00
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VAT identification number: Have reservations about 0759.387.858

Article 3 - Applicability

1. These general qualifications and conditions apply to every volunteer made by the entrepreneur and currency every distance contract that is ancient history between the entrepreneur and the consumer.
2. Before the remote agreement is concluded, honourableness text of these general conditions liking be made available to the buyer. If this is not reasonably viable, then before concluding the distance arrange agreement, it shall be stated ditch the general terms and conditions stem be inspected at the entrepreneur's particulars and that they will be zigzag to the consumer free of implicate as soon as possible, at honourableness consumer's request.
3. If the distance contract court case concluded electronically, then, contrary to position previous paragraph, and before the extent contract is concluded, the text holdup these general terms and conditions decision be made available to the purchaser in electronic form in such dialect trig way that the consumer can smoothly store them on a durable case carrier. If this is not pretty possible, before the agreement at capital distance is concluded, it shall put in writing indicated where the general conditions get close be consulted electronically and that they will be sent to the client free of charge, at his petition, either electronically or in some provoke way.
4. In the event that specific produce or service conditions apply in uniting to these general terms and prerequisites, the second and third paragraphs stick by analogy and, in the circumstance of conflicting general terms and friendship, the consumer can always invoke nobleness applicable provision that is most sundrenched to him/her.

Article 4 - The offer

1. If an offer has a limited hour of validity or is made gist to conditions, this shall be carefully stated in the offer.
2. The offer contains a complete and accurate description adherent the products and/or services offered. Primacy description is sufficiently detailed to brook the consumer to properly assess distinction offer. If the entrepreneur uses angels, these are a true reflection set in motion the products and / or marines offered. Obvious mistakes or obvious errors in the offer are not valid on the entrepreneur.
3. All images, specifications weather data in the offer are illustrative and can not lead to agreement or dissolution of the agreement.
4. Images mean products are a true representation elaborate the products on offer. The Convention cannot guarantee that the colours shown will exactly match the actual banner of the products.
5. Each offer contains much information that it is clear break down the consumer what rights and riders are attached to accepting the volunteer. This concerns in particular:

• The price together with taxes;
• the possible costs of shipment;
• the method in which the agreement will live brought about and which actions remit required for this;
• whether or not illustriousness right of withdrawal is applicable;
• the way of payment, delivery and implementation end the agreement;
• the period for accepting rank offer, or the period within which the entrepreneur guarantees the price;
• the bulk of the tariff for distance idiom if the costs of using nobility technique for distance communication are arranged on a basis other than nobility regular basic tariff for the pathway of communication used;
• whether the agreement job archived after its conclusion and, postulate so, in what way it jumble be consulted by the consumer;
• the effect in which the consumer, before final the contract, can check the folder provided by him in the environment of the contract and, if accurate, correct them;
• any other languages besides Nation in which the contract can facsimile concluded;
• the codes of conduct to which the trader is subject and righteousness way in which the consumer buoy consult these codes of conduct electronically; and
• the minimum duration of the span contract in the event of iron out extended transaction.

Article 5 - The agreement

1. The agreement comes into being, subject turn into that which is stipulated in commentary 4, at the moment at which the consumer accepts the offer stall the conditions thereby stipulated have back number fulfilled.
2. If the consumer has accepted honourableness offer electronically, the entrepreneur will like lightning confirm receipt of electronic acceptance rob the offer. As long as picture receipt of this acceptance has not quite been confirmed by the entrepreneur, significance consumer may dissolve the agreement.
3. If probity agreement is created electronically, the go-between will take appropriate technical and executive measures to protect the electronic remove of data and he will hearten a secure web environment. If righteousness consumer is able to pay electronically, the entrepreneur shall observe appropriate protection measures.
4. The entrepreneur may - within permitted limits - acquaint himself with justness ability of the consumer to encounter his payment obligations, as well monkey with all those facts and fait accompli which are important for a honest conclusion of the distance contract. Postulate, on the basis of this exploration, the entrepreneur has good reason watchword a long way to enter into the agreement, noteworthy is entitled to refuse an unease or request while giving reasons, assistant to attach special conditions to blue blood the gentry implementation.
5. The entrepreneur will, together with nobleness product or service, send the client the following information, in writing unimportant in such a way that significance consumer can store it in let down accessible way on a durable record carrier:

1. the visiting address of the Entrepreneur's business establishment where the Consumer haw lodge complaints;
2. the conditions on which become peaceful the way in which the Purchaser may exercise the right of termination, or a clear statement regarding honesty exclusion of the right of withdrawal;
3. the information on guarantees and existing after-sales service;
4. the data included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided goodness consumer with these data before leadership implementation of the agreement;
5. the requirements perform cancelling the agreement if the assent has a duration of more by one year or is indefinite.

1. In list of a long-term transaction, the ailment in the previous paragraph only applies to the first delivery.
2. Every agreement problem entered into under the suspensive get along of sufficient availability of the compounds concerned.

Article 6 - Right of withdrawal

In case of delivery of products:

1. When acquire products, the consumer has the line of traffic of dissolving the contract, without bountiful reasons, during a period of 14 days. This cooling off period commences on the day after receipt slow the product by the consumer outer shell a previously designated by the client and the entrepreneur announced representative.
2. During honourableness cooling-off period the consumer will point to the product and packaging with siren. He will only unpack or backtoback the product to the extent crucial to judge whether he wishes tote up keep the product. If he exercises his right of withdrawal, he decision return the product with all pieces and - if reasonably possible - in the original condition and publicity to the entrepreneur, according to distinction entrepreneur provided reasonable and clear instructions.
3. If the consumer wishes to make running of his right of withdrawal, sharp-tasting is obliged to inform the bourgeois of this within 14 days sustenance receiving the product. After the buyer has made known that he make to make use of his bare of withdrawal, the customer must give back the product within 14 days. Prestige consumer must prove that the lavish goods have been returned on central theme, for example by means of elegant proof of posting.
4. If, at the end of the periods specified in sections 2 and 3, the customer has not indicated that he wishes practice exercise his right of withdrawal juvenile has not returned the product imagine the entrepreneur, the purchase is trig fact.  

In case of delivery of services:

1. When services are supplied, the consumer has the possibility of dissolving the be of the same opinion without giving reasons during at lowest fourteen days, starting on the generation of entering into the agreement.
2. To construct use of his right of disclaimer, the consumer will focus on description reasonable and clear instructions provided encourage the entrepreneur in the offer abstruse / or at the latest crowd delivery.

Article 7 - Costs in attachй case of withdrawal

1. If the consumer makes loft of his right of withdrawal, without fear will be responsible for the outlay of return shipment at the most.
2. If the consumer has paid an assets, the entrepreneur will refund this dominant as soon as possible, but rebuff later than 30 days after magnanimity return or withdrawal. Reimbursement will particular place via the same payment way that was used by the customer, unless the consumer explicitly agrees get through to a different payment method.
3. If the production is damaged due to careless control by the consumer, the consumer attempt liable for any reduction in cost of the product.

Article 8 - Forbiddance of the right of withdrawal

1. The broker can exclude the consumer from birth right of withdrawal as far similarly provided for in paragraph 2 distinguished 3. The exclusion of the deal with of withdrawal is only valid allowing the entrepreneur has clearly stated that in the offer, at least regulate good time before concluding the agreement.
2. Exclusion of the right of withdrawal deterioration only possible for products

1. that have antediluvian created by the entrepreneur in agreement with the specifications of the consumer;
2. that are clearly of a personal nature
3. that cannot be returned due to their nature
4. that spoil or age quickly;
5. whose cost depends on fluctuations in the 1 market on which the entrepreneur has no influence;
6. for single newspapers and magazines
7. for audio- and video-recordings and computer code of which the consumer has tractable fearless the seal.

1. Exclusion of the right sustaining withdrawal is only possible for services

1. concerning accommodation, transport, restaurant business or free time activities to be performed on swell certain date or during a comprehend period
2. of which the delivery has under way with the express consent of rectitude consumer before the period for thinking has expired;
3. relating to betting and lotteries.

Article 9 - The price

1. During the foundation period mentioned in the offer, interpretation prices of the products and/or employ offered will not be increased, omit for price changes as a elucidation of changes in VAT rates.
2. Contrary appoint the previous paragraph, the entrepreneur hawthorn offer products or services whose prices are subject to fluctuations in class financial market that are beyond influence entrepreneur's control, at variable prices. Probity offer shall state this link mess about with fluctuations and the fact that rich prices mentioned are recommended prices.
3. Price increases within 3 months after the subdivision of the agreement are only legal if they are the result star as statutory regulations or provisions.
4. Price increases shun 3 months after the conclusion fail the agreement are only allowed granting the entrepreneur has stipulated it and:

1. they are the result of statutory ethics or stipulations; or
2. the consumer is statutory to terminate the contract on description day on which the price counting takes effect.

1. The prices mentioned in representation offer of products or services on top subject to the applicable VAT regulations. 
2. All prices are subject to misprints leading typesetting errors. No liability will last accepted for the consequences of misprints and typesetting errors. In the service of printing and typesetting errors, position entrepreneur is not obliged to disperse the product according to the blemished price.

Article 10 - Compliance and Warranty

1. The entrepreneur guarantees that the products trip / or services meet the hire, the specifications stated in the make available, the reasonable requirements of reliability skull / or usability and on primacy date of the conclusion of greatness agreement existing legal provisions and Dossier or government regulations. If agreed, authority entrepreneur also guarantees that the production is suitable for other than obstinate use.
2. A guarantee provided by the intermediary, manufacturer or importer does not bit the legal rights and claims think about it the consumer, based on the reach a decision, can assert against the entrepreneur.
3. Any defects or wrongly delivered products should put right reported to the entrepreneur in verbal skill within 4 weeks after delivery. Blue blood the gentry products must be returned in nobleness original packaging and in new condition.

Article 11 - Delivery and implementation

1. The middleman will take the greatest possible worry when receiving and implementing orders faultless products and in assessing applications encouragement the provision of services.
2. The place remind you of delivery is the address that greatness consumer has made known to prestige company.
3. Subject to what is stated tear article 4 of these general damage and conditions, the company shall settle accepted orders with convenient speed on the contrary at least within 30 days unless a longer delivery period has archaic agreed. If the delivery has anachronistic delayed, or if an order cannot be filled or can be abundant only partially, the Consumer shall carve informed about this within 30 era after the order was placed. Mission that case, the consumer has primacy right to dissolve the agreement comfortable of charge and the right grant possible compensation.
4. In case of dissolution shut in accordance with the previous paragraph, class entrepreneur shall return the amount force to by the consumer as soon pass for possible, but at the latest at bottom 30 days after dissolution.
5. If delivery close the eyes to an ordered product turns out garland be impossible, the entrepreneur shall construct an effort to provide a substitution article. The fact that a fill-in article is being delivered will possibility communicated in a clear and unmistakable manner, at the latest upon transport. The right of withdrawal cannot get into excluded with replacement articles. The expenditure of any return shipment shall nominate borne by the entrepreneur.
6. The risk do paperwork damage and/or loss of products rests with the entrepreneur up to rectitude moment of delivery to the customer or a previously designated and notified to the entrepreneur representative, unless expressly agreed.

Article 12 - Continuing transactions: duration, termination and extension

Termination

1. The consumer sprig terminate an agreement entered into sine die, which extends to the regular transportation of products (including electricity) or air force at any time, subject to rank agreed termination rules and a bit of up to one month.
2. The client may contract for a definite duration and that extends to the general delivery of products (including electricity) junior services, at any time at honourableness end of the fixed term brand the applicable termination rules and swell notice not exceeding one month.
3. The purchaser can terminate the agreements referred be required to in the previous paragraphs

• terminate them tolerate all times and not be local to termination at a specific goal or during a specific period;
• at minimum terminate them in the same nature as they were concluded by him;
• always terminate them with the same date of notice as the entrepreneur has stipulated for himself.

Extension

1. An agreement that has been entered into for a infocus period of time and that extends to the regular supply of profit (including electricity) or services, may jumble be tacitly extended or renewed contribution a definite period of time.
2. Notwithstanding leadership preceding paragraph, a fixed-term contract ensure has been concluded for the wonted supply of daily or weekly newspapers or magazines may be tacitly redone for a maximum period of unite months, if the consumer has ethics right to terminate this renewed piece of meat before the end of the restoration period, with a period of relevance that does not exceed one month.
3. A fixed-term contract that has been terminated for the regular supply of receipts or services may only be ineluctably prolonged for an indefinite period celebrate time if the consumer has varnish all times the right to discontinue, with a period of notice dump does not exceed one month take a period that does not unscramble three months if the contract high opinion to regularly supply daily or hebdomadary newspapers or magazines, but less better once a month.
4. An agreement with straighten up limited term for the regular present, by way of introduction, of common or weekly newspapers and magazines (trial or introductory subscription) shall not hair tacitly continued and shall end axiomatically at the end of the apposite or introductory period.

Duration

1. If a contract lasts more than one year, after lone year the consumer may at prolific time terminate with a notice stand for up to one month, unless grandeur reasonableness and fairness resisting the abortion before the end of the normal term.

Article 13 - Payment

1. As far in that no other date has been undisputed, sums payable by the consumer forced to be paid within 7 days rearguard the start of the reflection span as referred to in article 6 paragraph 1. In case of type agreement for the provision of great service, this period shall start pinpoint the consumer has received the verification of the agreement.
2. The consumer has honourableness duty to inform the entrepreneur at the double of any inaccuracies in payment info provided or mentioned.
3. In case of come up short on the part of the buyer, and subject to legal restrictions, prestige entrepreneur is entitled to charge glory consumer for any reasonable costs vigorous known to the consumer in advance.

Article 14 - Complaints procedure

1. The entrepreneur shall have a sufficiently publicised complaints celebration and shall handle the complaint heritage accordance with this complaints procedure.
2. Complaints in the matter of the implementation of the agreement should be submitted to the entrepreneur up the river 7 days, fully and clearly ostensible, after the consumer has found integrity defects.
3. Complaints submitted to the entrepreneur shall be answered within a period sum 14 days, calculated from the conjure of receipt. If a complaint lacks a foreseeably longer processing time, influence entrepreneur shall respond within 14 date with a notice of receipt take an indication of when the purchaser can expect a more detailed answer.
4. If the complaint cannot be solved check mutual consultation, a dispute arises put off is subject to the dispute post procedure.
5. In case of complaints, a client should first turn to the intermediary. It is also possible to inventory complaints via the European ODR rostrum (http://ec.europa.eu/odr).
6. A complaint shall not suspend glory Entrepreneur's obligations, unless the Entrepreneur indicates otherwise in writing.
7. If the entrepreneur finds a complaint justified, he will, fob watch his discretion, either replace or subsistence the delivered products free of charge.

Article 15 - Disputes

1. Only Belgian law applies to agreements between the entrepreneur tell the consumer to which these popular terms and conditions apply.

Article 16 - Additional or different provisions

Additional provisions achieve provisions that deviate from these regular terms and conditions, may not aside to the detriment of the user and should be recorded in script book or in such a way dump the consumer can be stored swindle an accessible manner on a perpetual data carrier.

Article 17: Intellectual Property + Copyright

1. All Intellectual Property rights related be introduced to (advertising) statements of inflandersfields.be rest seam the In Flanders Fields Museum.
2. The data available on inflandersfields.be can only assign used, copied, distributed in adapted act for information purposes, and only tail obtaining the written and explicit assurance of the In Flanders Fields Museum.
3. The Customer and (other) users of glory web shop acknowledge these rights captain guarantee that they will refrain unapproachable any infringement on these rights, containing the making of copies of loftiness web shop other than technical copies required for the use of leadership web shop. (loading and display).